Returns & Exchanges
At Ellianos Coffee, we strive for perfection in every cup and package; if you are not entirely satisfied with your purchase, we are here to help make it right. Please note that due to the perishable nature of our coffee products, returns are handled with care to ensure the highest quality standards.
Contact Customer Support
Reach out to our team within 14 days of your purchase via email or phone to initiate a return request for any non-perishable merchandise or unopened coffee.
Verify Quality Issue
For freshly brewed items or food quality concerns, please provide your receipt and a brief description of the issue to your local Ellianos branch for an immediate exchange or refund.
Ship Items Back
Securely pack your unopened coffee beans or branded merchandise and use the provided return shipping label to send the items back to our distribution center.
Receive Refund or Credit
Once your return is inspected and approved, we will process a refund to your original payment method or issue a digital gift card within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing