Frequently Asked Questions
Everything you need to know about your Ellianos Coffee experience.
How can I track my coffee order?
Once your order has been roasted and shipped, you will receive an email with a tracking number to monitor your delivery status in real-time.
What is your return policy on coffee beans?
Due to the perishable nature of coffee, we do not accept returns on coffee beans. However, if there is an issue with your order, please contact us within 14 days for a replacement or store credit.
Are Ellianos Coffee beans ethically sourced?
Yes, we pride ourselves on sourcing high-quality, specialty-grade beans from sustainable farms to ensure both premium taste and ethical production standards.
Do you offer international shipping?
Currently, we offer shipping within the United States and Canada. We are working on expanding our delivery options to serve our international coffee lovers soon.
Can I purchase Ellianos gift cards online?
Yes, digital gift cards are available for purchase on our website and can be used for online orders or at any of our physical drive-thru locations.
What is the best way to store my coffee for freshness?
To maintain optimal flavor, store your coffee in a cool, dark place in an airtight container. Avoid refrigeration as it can introduce moisture and odors to the beans.